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Shipping Policy

Estimated Shipping Times in Canada*

Canada wide, your orders will be shipped through Canada Post XpressPost. Your order should typically arrive in 2-3 business days.

 

Please also note that we typically will have your items ready for delivery within 1-2 business days after placing your order.

 

For all orders with a sub-total of $99 or over, you will receive free shipping.

For all orders with a sub-total of $98.99 or less, there is a low flat rate fee of $9.99.

 

Damaged Products: if you receive an order that is damaged we MUST receive images of the damaged product for Quality Control and also to provide to the courier in the event the courier is responsible for the damages. Damaged products MUST be reported within 48 hours of product being delivered.

Missing Items: if you receive an order with missing product(s), you MUST contact us within 48 hours of receiving your order, and an image/copy of the packing slip must be submitted to: [email protected] in order to be refunded or missing items sent.

Please note that due to COVID-19, there may be delays in shipment

*these shipping times are estimates, and not guarantees. In the case that your delivery time is taking longer than the estimated time listed above, AlphaZen will not be held responsible for these delays.

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