All sales are final. We do not offer refunds on goods unless an item is defective, full priced and unused. Sale items may not be returned under any circumstance. Defective item’s package must be sealed in original packaging.
All free promotional items must be returned with defective product for a full refund.
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
AlphaZen will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
If your order is returned due to an address error (missing unit number, street number or incorrect Postal Code, etc.) you will be responsible for the return and the reshipping fee.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.